Terms & Conditions
Last updated: April 4, 2025
1. Acceptance of Terms
By using TTCKOM.com or purchasing our products, you agree to these Terms & Conditions. If you disagree, do not use our services.
2. Product Descriptions
TTCKOM strives to accurately describe products, but specifications may vary slightly. We are not liable for minor discrepancies.
3. Pricing & Payment
Prices are listed in USD. Payment is processed via credit card, PayPal, or other approved methods. Taxes and duties are the buyer’s responsibility.
4. Shipping & Delivery
· Processing Time: Orders ship within 48 hours of purchase.
· Estimated Delivery: 12–20 days (global). Shipping costs vary by order value (see Shipping Policy).
· Risk of Loss: Ownership transfers to the buyer upon dispatch.
5. Returns & Refunds
5.1 Non-Condition Returns
· 7-Day Policy: Return unused items in original packaging within 7 days of delivery (shipping record proof required).
· Exclusions: Customized products, gifts, and items damaged by misuse.
· Costs: Buyer pays return shipping. Original shipping fees and customs duties are non-refundable.
5.2 Warranty Returns
Defective products may be returned for repair within 1 year (labor and parts). TTCKOM covers return shipping after repair.
5.3 Wrong Item Returns
Contact us immediately for incorrect orders. We cover all costs and reship the correct item.
5.4 Refund Process
· Refunds are issued within 6 business days of inspecting returned items.
· Restocking fee: 30% of MSRP. Additional 10% if original packaging is incomplete.
6. Warranty
· Duration: 1 year for labor/parts (3–6 months for accessories).
· Exclusions: Damage from misuse, unauthorized repairs, accidents, or natural disasters.
· Limitations: TTCKOM’s liability does not exceed the product purchase price.
7. Intellectual Property
All content on TTCKOM.com, including trademarks and designs, is the property of TTCKOM. Reproduction is prohibited without written consent.
8. Limitation of Liability
TTCKOM is not liable for indirect, incidental, or consequential damages arising from product use.
9. Force Majeure
We are not liable for delays caused by events beyond our control (e.g., natural disasters, strikes).
10. Governing Law
These terms are governed by the laws of the People’s Republic of China. Disputes will be resolved in Chinese courts.
11. Amendments
TTCKOM reserves the right to modify these terms at any time. Updates will be posted on the website.
12. Contact Us
For questions, email ttckomswitch@gmail.com or call +86 19902476236 (24/7).
Key Features
· Clarity: Simplified language with clear section headers.
· Compliance: Aligns with Chinese consumer protection laws.
· Coverage: Includes shipping, returns, warranty, and dispute resolution.